Return & Refund Policy

Valid Reasons for Returns

• Non-Conforming Goods: Products that do not match the agreed specifications, quality, or quantity
• Damaged Goods: Products damaged during transit (must be reported within 7 days of delivery)
• Defective Products: Products with manufacturing defects or quality issues
• Incorrect Shipment: Wrong products or quantities shipped
• Quality Issues: Products that fail quality standards or are below agreed grades

Non-Returnable Items

• Perishable goods (food, agricultural products with expiration dates)
• Custom-manufactured or personalized products
• Hazardous materials or regulated chemicals
• Products that have been opened, used, or partially consumed
• Items returned after 30 days from delivery (unless pre-approved)
• Special order items sourced specifically for your order
• Products that were approved via sample before bulk production

All returns require prior authorization. Follow this process to initiate a return:

1. Contact Our Support Team
   Email trade@averratrades.com with your order number, product details, and reason for return
2. Provide Documentation
   Submit photos/videos of the issue, quality reports, and any relevant supporting documents
3. Receive Return Authorization
   You will receive a Return Material Authorization (RMA) number and return instructions
4. Prepare Shipment
   Package the products securely in original packaging with all accessories and documentation
5. Ship the Return
   Return products using an insured, trackable shipping method to the designated address
6. Inspection & Resolution
   Our team inspects the returned items and determines the appropriate resolution

Refund Eligibility

• Refunds are issued for products that are confirmed as non-conforming or defective
• Refunds are processed after inspection and verification of the returned goods
• Refund amounts may be reduced for damaged packaging, missing parts, or product depreciation
• Restocking fees of 10-25% may apply for non-defective returns

Refund Methods

Partial Refunds & Deductions

• Restocking Fee: 10-25% of product value for approved returns
• Shipping Costs: Original shipping charges are non-refundable
• Return Shipping: Buyer is responsible for return shipping costs unless the error is ours
• Currency Exchange: Refunds are processed in the original payment currency; exchange rate fluctuations are the buyer’s responsibility
• Bank Fees: Any international transfer fees are deducted from the refund amount

For quality disputes, AverraTrade provides transparent resolution procedures:

SGS/TÜV Inspection

• Both parties may agree to independent third-party inspection (SGS, TÜV, Bureau Veritas)
• Inspection costs are shared equally or borne by the losing party
• Inspection results are binding for both parties
• Sampling and testing conducted according to international standards (ISO, ASTM, etc.)

Dispute Resolution Timeline

• Initial Review: 3-5 business days
• Independent Inspection: 10-15 business days
• Resolution: 15-20 business days from dispute initiation
• Expedited resolution available for urgent matters

Special considerations apply to bulk and wholesale orders:

Container Shipments

• Full container returns require pre-approval and may incur significant logistics costs
• Return shipping costs for containers are the buyer’s responsibility
• Container seals and inspection records must be preserved
• Quality issues in containers must be documented before discharge

Sample-Based Returns

• When bulk orders are based on approved samples, returns for non-conformance must prove deviation from approved sample
• Approved samples are retained by both parties as reference
• Quality must match or exceed the approved sample standard

Manufacturing Lots

• Returns must include the entire manufacturing lot to ensure consistency
• Partial lot returns may not be accepted
• Production batch numbers and dates must be recorded

Shipping Responsibilities

• Our Error: We cover all return shipping costs (pre-approved returns)
• Buyer’s Choice: You are responsible for return shipping costs
• All returns must be shipped using insured, trackable methods
• International returns require proper customs documentation

Recommended Shipping Partners

Insurance: We strongly recommend full insurance coverage for return shipments. AverraTrade is not responsible for items lost or damaged during return shipping.